Modern operational technology has become vital to the hotel industry's recovery from the pandemic, aligning with post-COVID guest priorities like safety, simplicity, and mobile solutions. For example, guests prefer contactless check-ins via smartphone apps to minimize health risks and enhance convenience. The pandemic has accelerated the adoption of digital amenities, which guests now expect as a standard in the post-pandemic era.

Modern operational technology has become vital to the hotel industry's recovery from the pandemic, aligning with post-COVID guest priorities like safety, simplicity, and mobile solutions. For example, guests prefer contactless check-ins via smartphone apps to minimize health risks and enhance convenience. The pandemic has accelerated the adoption of digital amenities, which guests now expect as a standard in the post-pandemic era.